Job Description

Key Responsibilities / Accountabilities

Control of Approval

• Validate the information’s provided by the customer seeking service from HMG.
• Coordinate multi source transaction of service approvals from various insurance companies.
• Check and validates that each proposal/processed document has all the relevant documents required for processing the claims. It also acts as single point of contract to address the issues.
  

Patient Services

• Assist patients to process the documents within shortest period of time.
• Act as front liner to while receiving the patient, engage the patient with information and will be single point of contact for the patients.
• Contact the insurance companies on behalf of the patients and update the patients on any issues related to their processing of documents.
  

Coordination

• Coordinate with the clinic, administrative, claims and Billing departments for speedy processing of patient’s documents.
• Act as back up to Business Coordinator in times of crises.
• Acts as a front-liner or central point of contact for all the departments of the hospital relating to all issues related to approval section.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
  

Perform other duties/tasks assigned within the realm of his/her knowledge, skills or abilities.

Requirements

Education/ Professional Qualification

Educational : College Graduate or Diploma Holder

Experience

Minimum One (1) year experience in the same field.

Professional Licensing / Certification / Training

Relevant certifications