Application Specialist

Job Description

Roles and Responsibilities

• Conduct product and technical training for customers in the assigned area to ensure they have the necessary knowledge to represent our portfolio effectively.
• Deliver product orientation and training to hospitals and laboratories where our products are in use.
• Provide technical troubleshooting and support to end-users, ensuring the safe and proper utilization of our products.
• Handle and report product complaints, providing feedback to end-users to enhance customer satisfaction.
• Analyze clinical practices in assigned regions and propose solutions aligned with international guidelines to address customer needs and fill existing gaps.
• Lead market awareness campaigns on key topics such as needlestick injury prevention, quality sampling, and best practices in venipuncture.
• Collaborate with the sales team to achieve short- and long-term objectives, ensuring customer retention and the acquisition of strategic accounts.
• Highlight the differentiation of our products compared to competitors, ensuring a strong value proposition.
• Monitor competitive activities and report insights to sales and product management teams.
• Basic technical skills with an ability to do routine troubleshooting and networking.
• Conduct stakeholder mapping and engage with key opinion leaders (KOLs) to strengthen relationships and drive product adoption.
• Organize and lead advocacy boards for new product launches and introductions.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Nursing, Medical Laboratory Technology, or a related discipline)/ Bachelor of Science Degree is an asset.
• Proven experience in application support, technical training, or a similar role in the healthcare or medical device industry.
• Proven strength in strong customer service skills and attention to detail
• Strong understanding of laboratory and clinical practices.
• Excellent communication and presentation skills.
• Ability to collaborate with cross-functional teams, including sales and marketing.
• Strong problem-solving skills and the ability to handle technical troubleshooting.
• Willingness to travel within the assigned region.