Job Description

Responsibilities

• Admit patients by receiving booking forms/OT lists, confirming admitting privileges of physicians, interviewing patients, and entering patient information into the pre-admissions database.
• Liaise with the insurance department to validate insurance coverage and/or payment/copayment for all scheduled patients.
• Liaise with the insurance department by sending claim forms for emergency admitted cases upon admission in case of insurance network or non-network.
• Confirm co-payments and patient acceptance of liability for excesses/insurance shortfalls.
• Liaise with non-insured emergency admitted cases for payments or signing undertaking letters.
• Communicate any queries or authorization from non-contracted insurances to RCM.
• Maintain patient trackers for all in-house patients to update management regarding financial status.
• Pre-register all patients on Meditech.
• Liaise with the medical records department and/or bed manager to send midnight bed view reports (patient census reports) for occupancy purposes.
• Ensure financial coverage and co-payment verification before discharge to prevent financial loss.
• Confirm patient demographics on Meditech upon the patient’s arrival at the admissions department.
• Follow business process requirements regarding insurance form completion.
• Collect payment of fees, insurance excess, or co-payments at the point of admission and provide invoices and receipts to patients.
• Be competent in entry of payments and cash drawer routines in Meditech, ensuring all payments are balanced at the end of the shift.
• Liaise with the bed manager and/or nurse managers to assign ward or room allocation and reallocation of beds.
• Escort patients or arrange escorts to assigned rooms or wards.
• Comply with departmental and hospital policies and guidelines.
• Participate in meetings as required and contribute to the ongoing development of the department and hospital.
• Create an environment that encourages teamwork, positive attitudes, and high morale.
• Participate in other duties that may be assigned due to developing departmental requirements.
• Participate in shift roster scheduling to ensure continuous coverage in the admissions department.
• Comply with all OSH and infection control policies, standards, and procedures and cooperate with hospital management to meet these requirements.
• Work in accordance with documented OSH procedures and instructions.
• Be familiar with emergency and evacuation procedures.
• Notify OSH hazards, incidents, near misses, and issues, and assist with the preparation of risk assessments and incident reports.
• Comply with waste management procedures and policies.
• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
• Use appropriate personal protective equipment and safety systems.

Qualifications

• Diploma or degree holder with MS Office knowledge and typing skills.
• Good command of oral and written English; Arabic is desirable but not mandatory.
• Prior experience working in an Admission Office or Patient Service Area.
• Minimum of 2 years of experience in the healthcare industry.