Job Description

We are looking for a professional and customer-focused Spa Therapist cum Receptionist to join our team. The ideal candidate will be responsible for providing spa treatments, ensuring guest satisfaction, and managing front desk operations, including reservations, inquiries, and billing.

Responsibilities:

• Perform professional spa treatments (massage, facials, body therapies, etc.) by established standards.
• Ensure a clean, safe, and comfortable spa environment for guests.
• Maintain hygiene and sanitation of treatment rooms, tools, and equipment.
• Understand guest needs and recommend appropriate treatments and products.
• Promote spa services and retail products to enhance the guest experience.
• Welcome guests warmly and provide information about spa services and packages.
• Handle phone calls, emails, bookings, and walk-in inquiries.
• Manage appointment scheduling and ensure smooth daily operations.
• Process payments, maintain records, and handle billing accurately.
• Assist in maintaining inventory of spa products and supplies.

Requirements:

• Proven experience as a Spa Therapist and Receptionist (preferably in the hospitality/wellness industry).
• Strong communication and customer service skills.
• Knowledge of spa treatments, products, and front desk operations.
• Professional appearance, positive attitude, and ability to multitask.
• Fluency in English (additional languages are a plus).