Job Description

The Receptionist is responsible for welcoming patients and visitors, managing front desk operations, scheduling appointments, handling inquiries, and ensuring a smooth patient experience while maintaining accurate records and confidentiality.

Key Responsibilities:

• Welcome patients and visitors professionally.
• Schedule, confirm, and reschedule appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Maintain accurate patient records in the clinic management system.
• Collect payments and issue receipts when required.
• Coordinate with medical staff regarding patient flow.
• Ensure the reception area remains clean and organized.
• Handle patient concerns professionally and escalate when necessary.
• Maintain confidentiality of patient information.

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Medical Administration, or a related field.
• Previous experience in reception or customer service is preferred.
• Good communication skills in Arabic and English.
• Proficiency in Microsoft Office and clinic management systems.

Skills:

• Customer service
• Communication
• Time management
• Multitasking
• Organization
• Problem-solving
• Professional appearance