Job Description

• Support institutional and program accreditation activities in accordance with NCAAA and other applicable regulatory requirements.
  
• Review accreditation standards and support the alignment of institutional policies, procedures, and practices.
  
• Collect, organize, and maintain accreditation evidence, documentation, and supporting records.
  
• Assist in preparing Self-Study Reports (SSR), accreditation review files, and improvement action plans.
  
• Coordinate accreditation workshops, site visits, and related activities.
  
• Monitor accreditation requirements and follow up on outstanding documentation and corrective actions.
  

Performance Monitoring, KPIs & Benchmarking

• Collect, analyze, and report institutional performance data and Key Performance Indicators (KPIs).
  
• Support benchmarking activities and identify opportunities for performance improvement.
  
• Prepare dashboards, analytical reports, and presentations highlighting performance trends and gaps.
  
• Coordinate with academic and administrative departments to monitor progress against institutional quality objectives.
  
• Support the development and follow-up of improvement initiatives based on performance results.
  

Institutional Surveys & Data Analysis

• Design, coordinate, and administer institutional surveys in collaboration with relevant stakeholders.
  
• Manage survey platforms, including Explorance Blue or equivalent systems, and coordinate technical requirements with IT and service providers.
  
• Validate survey data and ensure accuracy throughout survey administration.
  
• Prepare survey communications, reminders, documentation, and completion reports.
  
• Analyze survey findings and prepare reports with actionable recommendations.
  
• Follow up with departments on improvement plans resulting from survey findings.
  
• Coordinate with IT and relevant departments to maintain accurate student information used for surveys.
  

Document Control & Quality Documentation

• Maintain the institutional document control system, ensuring policies, procedures, forms, and records are accurate, approved, and updated.
  
• Monitor document revisions, version control, and compliance with approved templates.
  
• Conduct periodic document reviews and audits to ensure compliance with quality and accreditation standards.
  
• Provide guidance to departments on document management procedures.
  
• Prepare periodic reports on document status, pending approvals, and compliance requirements.
  

Training & Quality Awareness

• Support the planning and coordination of quality assurance, accreditation, and institutional effectiveness workshops.
  
• Assist in identifying training needs and organizing awareness sessions for faculty and staff.
  
• Maintain training attendance records, evaluation forms, and supporting documentation.
  
• Monitor training feedback and contribute to evaluating program effectiveness.
  

Committee Coordination & Governance

• Support institutional committees in maintaining compliance with governance procedures.
  
• Prepare and organize committee agendas, meeting minutes, reports, and action logs.
  
• Track committee decisions and follow up on assigned action items.
  
• Maintain accurate committee records and prepare periodic updates for Quality leadership.
  

Continuous Improvement & Institutional Support

• Participate in internal quality reviews, audits, and institutional improvement initiatives.
  
• Collaborate with academic and administrative departments to promote compliance and quality standards.
  
• Identify process gaps and recommend opportunities for improvement.
  
• Maintain confidentiality, accuracy, and professionalism when handling institutional information and documentation.
  
  
  

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Medical Education, Quality Management, Information Technology, or a related field.
  
• Professional certification in Quality Management, Data Analysis, Lean Six Sigma, or Process Improvement is an advantage.
  

Experience

• 1–3 years of relevant experience in Quality Assurance, Quality Management, Institutional Effectiveness, Academic Accreditation, or a related field.
  
• Experience within higher education or healthcare institutions is preferred.
  
• Experience supporting accreditation processes, institutional surveys, document control, or KPI reporting is highly desirable.
  

Skills & Competencies

• Strong understanding of quality assurance systems, academic accreditation, and institutional effectiveness.
  
• Familiarity with NCAAA accreditation standards and requirements.
  
• Strong analytical skills with experience in data collection, reporting, and performance evaluation.
  
• Knowledge of KPIs, benchmarking, and continuous improvement practices.
  
• Familiarity with institutional survey platforms and data management.
  
• Good understanding of document control, version management, and quality documentation.
  
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
  
• Ability to prepare accurate reports, dashboards, and presentations.
  
• Excellent organizational, time-management, and multitasking skills.
  
• Strong attention to detail and commitment to data accuracy.
  
• Effective communication, coordination, and problem-solving abilities.
  
• Ability to work collaboratively with academic and administrative stakeholders.
  
• High level of professionalism, integrity, and confidentiality.
  
• Excellent written and verbal communication skills in Arabic and English.