Job Description

ROLE AND RESPONSIBILITIES:

• Install, configure, and validate Core Lab systems according to manufacturer and regulatory standards.
• Provide user training for laboratory staff on operation, troubleshooting, and maintenance.
• Act as the primary point of contact for application-related inquiries and technical issues.
• Conduct customer workshops, demos, and scientific presentations.
• Collaborate with service engineers to resolve system performance issues.
• Support assay optimization, method validation, and QC/QA programs.
• Document and report customer feedback, system performance, and training activities.
• Stay updated with the latest scientific and technological developments in laboratory diagnostics.
• Ensure compliance with ISO, CAP, and local regulatory standards.

3. QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s or master’s degree in medical laboratory science, Biomedical Engineering, Biotechnology, or related field.
• Strong knowledge of Core Lab disciplines (clinical chemistry, hematology, coagulation, immunoassay, or flow cytometry).
• Experience with laboratory automation and middleware is a plus.
• Excellent presentation, training, and communication skills.
• Customer-oriented, problem-solving mindset.
• Excellent in English and Arabic.
• Willingness to travel and provide onsite support.
• Experience at least 2-3 years at same field with different known brand.

4. PREFERRED SKILLS AND COMPENETNICES:

• Core Laboratory Diagnostics
• Laboratory Automation & Middleware
• System Installation & Validation
• Application Support & Troubleshooting
• Assay Optimization & Method Validation
• QC/QA & Regulatory Compliance
• User Training & Customer Support
• Scientific Presentations & Product Demonstrations
• Customer & Stakeholder Management
• Problem Solving & Technical Support
• ISO & CAP Standards
• English & Arabic Communication

Requirements added by the job poster

• 2+ years of work experience with Sales