Job Description

Key Responsibilities

• Supervise the daily activities of the Patient Services and Front Desk teams.
• Ensure efficient patient registration, check-in, check-out, and appointment scheduling.
• Monitor patient flow and work to minimize waiting times.
• Ensure a high standard of customer service and patient experience.
• Handle patient inquiries, complaints, and escalations professionally and efficiently.
• Coordinate with physicians, nurses, and other departments to ensure smooth patient flow.
• Monitor staff attendance, performance, and productivity.
• Prepare staff schedules and ensure adequate front-desk coverage.
• Train and coach Patient Services staff on customer service and clinic procedures.
• Monitor patient satisfaction and identify opportunities for service improvement.
• Ensure accuracy of patient information and proper documentation.
• Coordinate insurance and billing-related matters when applicable.
• Prepare daily and monthly reports related to patient services and operational performance.
• Ensure compliance with clinic policies, procedures, quality standards, and healthcare regulations.
• Identify operational issues and implement appropriate corrective actions.
• Support the Operations Manager in achieving patient service and operational KPIs.

Education & Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or a related field.
• A diploma in a relevant healthcare or administrative field may be accepted with relevant experience.
• Previous experience in patient services, customer service, front office, or healthcare operations is preferred.
• Strong communication, customer service, and problem-solving skills.
• Strong leadership and team-management skills.
• Ability to monitor staff performance and maintain high service standards.
• Proficiency in Microsoft Office and healthcare or clinic management systems.