Job Description

Key Duties

• Assist patients and their families with inquiries and healthcare services.
• Ensure a positive patient experience by providing excellent customer service.
• Address and resolve patient concerns and complaints professionally.
• Guide patients through hospital services and procedures.
• Coordinate with hospital departments to ensure smooth patient care.
• Maintain accurate patient records and documentation.
• Provide information on hospital facilities, policies, and services.
• Support patient satisfaction initiatives and quality care standards.

Qualifications & Skills

• UAE National with a Family Book.
• Diploma in Business Administration or a related field.
• Minimum 1 year of experience in the healthcare industry is preferred. Fresh graduates may also apply.
• Good knowledge of hospital services and patient care processes.
• Excellent customer service, communication, and interpersonal skills.
• Pleasant personality with professional telephone etiquette.
• Computer literate with proficiency in MS Office applications.
• Strong organizational and problem-solving skills.