Job Description

Patient Experience Manager (UAE National)

Patient Experience Manager

Employment Type: Full-time

The ideal candidate must have proven experience managing patient experience programs in a hospital setting.

Key Responsibilities

• Lead patient experience strategy and service excellence initiatives.
• Manage patient feedback channels, complaints, and service recovery.
• Conduct patient rounding and ensure high-quality interactions across all touchpoints.
• Implement training on communication, empathy, and service standards.
• Monitor patient satisfaction KPIs and prepare regular reports.
• Ensure compliance with healthcare regulations and accreditation standards.

Requirements

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field.
• 3–5 years’ experience as a Patient Experience Manager within a healthcare facility.
• Strong communication skills in Arabic & English.
• Experience with patient feedback systems, complaints management, and service improvement.

Preferred

Experience in JCI/ISO‑accredited hospitals.
 

Master’s degree or relevant certifications (Service Excellence, Lean, Six Sigma, etc.).