Job Description

Job Overview:

The Patient Coordinator serves as the first point of contact for patients and plays a key role in ensuring smooth, supportive, and efficient patient interactions. This role involves guiding patients through the care process, helping them navigate available services, and identifying opportunities to enhance their care experience through appropriate service recommendations. The position requires a service-oriented mindset, attention to detail, and a proactive approach to communication and patient satisfaction.

Key Responsibilities:

Patient Experience & Communication

• Welcome and assist patients with a warm, professional approach at every step of their visit
• Ensure accurate registration, appointment scheduling, and follow-up coordination
• Provide clear explanations of procedures, timelines, and service offerings
• Serve as a liaison between patients and clinical/administrative staff

Care Navigation & Service Promotion

• Guide patients toward relevant departments, specialties, or add-on services based on their expressed or observed needs
• Offer information on bundled care packages, available promotions, or complementary services
• Recognize patient preferences and make thoughtful suggestions to enhance their care journey
• Support patient awareness of ongoing loyalty or referral programs

Operational Support

• Monitor patient wait times and coordinate with staff to ensure smooth flow
• Address patient inquiries, concerns, or complaints promptly and escalate appropriately
• Ensure accurate and timely data entry in EMR and CRM systems
• Follow up with patients post-visit to ensure satisfaction and encourage continuity of care

Qualification & Experience:

• Bachelor’s degree in Healthcare Administration, Business, or related field
• Minimum 2 years of experience in a patient-facing role in a medical center or clinic.
• Familiarity with EMR/CRM systems
• Multilingual ability (especially Arabic and English) is an advantage
• Strong interpersonal and communication skills
• Empathy and cultural sensitivity in dealing with diverse patient populations
• Organizational skills and multitasking under pressure