Patient Coordinator
Job Description
- Greet guests warmly as they arrive.
- Manage the registration process.
- Ask for identification and ensure that the provided credentials are accurate.
- Actively seek to optimize the patients’ and guests’ experience.
- Schedule appointments in person and by telephone.
- Strive to maintain timeliness of patient appointments by effectively communicating with providers’ teams when a patient arrives.
- Monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize flow.
- Comfort and connect with patients and their guests by being sensitive to their anxieties and needs; Answer patients’ questions.
- Maintaining a clean, tidy and orderly reception area.
- Input documents and information into the electronic medical record.
- Maintain patient accounts/records by obtaining, recording, and updating personal and financial information with high degree of accuracy.
- Consult with patients and family members to discuss their health problems.
- Educate patients about their condition, medication, and give them specific instructions.
- Develop a care plan to address their personal health care needs.
- Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
- Check-in on the patient regularly and evaluate and document their progress.
- Assist the care team with developing and assessing health interventions.
Requirements:
- Minimum 1 year experience in Aesthetic clinic is preferred.
- Experience in sales.
- Strong communication skills.
- Positive and energetic personality.
