Job Description

About Us:

Eye Consultant is dedicated to providing top-quality eye care services. We are looking for a friendly and organized Patient Administrator to join our team and ensure a positive experience for our patients.

Key Responsibilities:

• Welcome and check in patients professionally and warmly.
• Register new patients and update existing records in our EMR system.
• Collect and verify personal, insurance, and referral documentation.
• Guide patients through treatment plans as per doctor instructions.
• Obtain informed consents and assist in patient routing.
• Manage appointments for walk-ins, surgeries, and visiting doctors.
• Record cancellations and no-shows for accurate tracking.
• Maintain an orderly patient flow and waiting area.
• Organize, scan, and attach medical and administrative documents to patient files.
• Maintain records of pending documents, consent forms, and lost & found items.
• Support communication by translating or explaining documents as needed.
• Coordinate follow-up appointments and reports using EMR/CRM tools.
• Assist with internal campaign tracking and lead source recording.
• Gather and log patient feedback for the quality and marketing teams.
• Submit daily reports (visits, cancellations, no-shows, etc.).
• Support preparation of monthly/quarterly demographic and referral data.
• Assist in tracking feedback and walk-in statistics.
• Maintain a tidy, welcoming reception area.
• Ensure forms and supplies are well-stocked.
• Support referral tracking and assist during DHA audits or surveys.
• Organize schedules and maintain patient records for follow-up and surgeries.
• Follow all safety, infection control, and confidentiality policies.
• Report incidents to the quality department.

What are we looking for:

Education:

• Bachelor’s degree in Business Administration or a related field.

Experience:

• At least 2 years’ experience in reception or customer service, preferably in a healthcare or eye clinic setting.

Skills:

• Proficiency in Microsoft Office, EMR, and CRM systems.
• Excellent communication, organizational, and interpersonal skills.
• Familiarity with healthcare documentation, compliance, and service standards.

We offer:

• Up to 5000AED fixed salary
• Health insurance benefits
• Yearly tickets
• Career growth and professional development