Job Description

Job Description

The role of the Receptionist is to attend patients and their relatives in the CosmeSurge clinic to satisfy their non-medical needs. Handle enquiries, payments and provide a high level of support and information to patients/guests in the Cosmesurge Clinic.

Responsibilities

Operations – Ethical Practice
• To greet visitors and patients, determine their needs and guide them accordingly.
• To answer queries and to provide information directly to the person or on the telephone.
• To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
• Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the CosmeSurge clinic.
• Book appointments and follow up appointments according to the patient request.
• Quote for products and services
• Attending Customer as they arrive at the cash counter.
• Provide customers with information on totals and ask if they would like to pay by card or cash.
• Billing patients as per CosmeSurge price list and policies and ensuring all the services rendered to the patients are billed.
• Ensuring the patient is billed as per the insurance card (co-payment/uncovered services collected from patient)
• Process credit card and cash payments and provide customers with receipt and change.
• Handle the cash and credit card transactions and make sure that the transactions are accurate. Responsible for all Cash related transaction handled by him / her.
• Responsible for handling cash and credit card payments effectively and efficiently.
• Ensure proper cleanness of the reception with an adequate supplies/stationary item.
• Ensure appointment schedules are adhered to with minimal or no waiting times.
• Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.
• Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and CosmeSurge clinic entrance.
• Handle patient complaint in a timely manner, takes notes and seeks superior’s assistance if the complaint cannot be solved within the department.
• To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
• Update the shift checklist and make sure that all the tasks are completed.
• Follow up on all the pending cancellations of registrations.
• Be updated about the accepted insurance cards in the CosmeSurge clinics. Customer Service
• Adhere to the clinic’s vision, mission, and core values.
• Adhere to the hospitals telephone standards.
• Perform duties such as straightening magazines to maintain lobby or reception area.
• Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Communication
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
• Communicates the mission ethics and goals as well as the focus statement of the department.
• Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented. Other Responsibilities
• Guide and mentor junior and new staff.
• Encourage multi-disciplinary teamwork.
• Implement CosmeSurge policies & procedures.
• Apply oneself to the job, continually upgrade oneself, and embrace the CosmeSurge clinics core values.
• Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment
• Act as translator if needed.
• Performs any other job assigned by the reporting Supervisor/Manager

Qualifications

Qualifications Required
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Any bachelor’s degree preferred Experience
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Minimum 1-2 year in a similar organization Skills & Competencies Required
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Excellent Customer Service skill
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Excellent communication skills, both written and verbal
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Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
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Adequate knowledge of computer applications (i.e. work, excel, etc.)
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Deal with complaints in professional manner
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Excellent interpersonal skills
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Highly analytic skills Attributes
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Maintain good appearance and proper demeanor at work.
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Safety conscious, motivated, able to manage pressure, takes initiative.
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Displays integrity and honesty
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Is service oriented and customer focused Language Skills
Fluent in English & Arabic (preferable)