Job Description

Patient Access Officer-Sakina-AABS-Patient Access Services

Registration and verification

Accurately obtaining and entering demographic, financial and insurance data into the system for all registered patients using appropriate codes

Identifying and assigning correct medical record numbers

Assisting in verifying eligibility for insurance patients as required

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Communicating with physician offices, utilization review and other entities to secure additional needed information to expedite verification and/or notification process.

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Preparing admissions packets, obtaining required signatures and copies of ID’S from patients and/or their qualified personal representatives (QPR)

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Financial counseling, financial assistance and billing

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Providing deposit quotes to patients and physicians offices; when applicable, collecting payments prior to admission

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Advising patients of unpaid accounts; requesting any additional information required for resolution of open balances; based on facility guidelines extending payment arrangements to eligible patients

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Monitoring timely and thoroughly in-house patients with outstanding balances, including bad debt

Securing financial records to include patient’s facility payment history and a financial statement to determine the most appropriate means of account resolution

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Documenting patient’s account in appropriate system fields with all pertinent and unique information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance

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Communicating any actions taken or resolutions achieved to all parties involved; physicians, patients and service areas

Generating cash receipts and ensuring accurate accounting of daily receipts

Reporting ً /

Providing statistical data and reporting on monthly and adhoc basis for management and key departments as per instruction from Manager/Senior Officer

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Assisting the Manager/Senior Officer in monitoring the quality of the work produced in the department; providing feedback and coordinating with training, as needed, to ensure that accounts are properly secured

Providing customer service and support /

Handling all internal and external customers using departmental/organizational values and standards

Promoting a customer oriented philosophy of facility

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Maintaining positive working relationships using courteous and professional techniques to establish and maintain a rapport with patients, physicians and various facility personnel either via telephone or during face to face interaction

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Assisting with positive resolution of issues that arise between patients/families and the healthcare team

Communicating directly with physicians, patients and other management personnel in resolving issues and concerns

Ensuring timely response and resolution of queries

Ensuring financial counseling and collection is performed

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Apprising the team of changes or additions in the departmental/sectional policies and procedures as needed post approval of management

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Ensuring that the confidentiality of patient information throughout the department/section by proper disposal of confidential information and by limiting access to staff on a “need to know basis”

Managing external relations

Serving as a liaison with sister services and external contacts

Managing the daily operations of the department /

Processing the day to day operations within the patient access section/department

Preparing work schedules and distributing the work as needed to meet the operational priorities of the department

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Arranging work assignments in an efficient manner, for maximum utilization of time and resources

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Alerting management promptly of any problems/issues related to the accomplishment of work assignments

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Assisting the Manager/Senior Officer distributing new patients to the staff as needed

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Performing special research and analysis, and conducting special projects, with attention to detail and within designated timeframes, as directed by management

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Reporting behavior that appears to be inconsistent with high ethical standards as well as the law

Participating in departmental process improvement activities

Exhibiting flexibility in working with new processes

Following through, in a timely manner, on all action steps requested by the Supervisor or Director

Acting as back up in the absence of Manager/Senior Officer

Assisting in any other relevant task that may be assigned

Qualifications

Qualification :-

Special Certificate:-

Required

2- 4 years in a similar role

Desired

N.A.

About Us

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.

About The Team

Sheikh Khalifa Medical City (SKMC) is a flagship tertiary hospital in the UAE and the largest teaching medical center in Abu Dhabi. The hospital has pioneered multiple innovative medical technologies locally and regionally, establishing itself as a market leader and setting new benchmarks for the sector. Major achievements include; the first Transplant Center in the UAE and the sole provider of paediatric transplant services in the Emirate of Abu Dhabi, the largest Cardiac Science program for paediatrics and adults and the only Paediatric Cardiac Surgery Program in Abu Dhabi, the first accredited Chest Pain Center in the region and outside the United States. SKMC is committed to providing exceptional and comprehensive adult surgical and medical services in its inpatient and outpatient facilities. SKMC also manages a Biosafety Level 3 Laboratory (BSL3) and a 125-bed Behavioural Sciences Pavilion, the largest mental care facility that provides adults and paediatrics services.