Operations Director
Job Description
Operations Director – N.E. Clinics
Job Description
| Summary |
| To develop and implement an operational strategy aligned with business objectives and drive sustainably growth and development of the cluster in line with the strategic direction of the company. |
| Key Accountabilities |
| To lead and manage the teamTo drive sustainable business development and growthTo build sustainable and productive stakeholder relationships with internal and external clientsTo consistently provide effective and efficient operational and financial managementTo actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improvedTo guide and monitor high level patient experience processes and outcomes |
| Specific Responsibilities for this Role |
| Develop and execute strategic plans to drive hospital performance and growth.Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.Lead annual budgeting, forecasting, and cost optimisation efforts.Establish and enforce internal policies, protocols, and regulatory compliance standards.Ensure recruitment, onboarding, training, and retention of competent staff across functions.Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.Address risks and resolve complex issues related to operations, workforce, quality, or market competition.Uphold health and safety standards in all hospital functions.Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.Demonstrate an understanding of the UAE regulatory healthcare frameworkDemonstrate a strong understanding and the correct application of business metrics, governance and risk managementDemonstrate an understanding of the importance of clinical matters and health and safety principlesDemonstrate a strong commercial awarenessSound knowledge of revenue cycle management and processesTo create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management teamTo ensure that performance management indicators are in place for the management teamConduct and document annual performance conversationsIdentify and develop high potential talent for future successionFacilitate, develop, monitor and continuously update operational strategy for business developmentIdentify potential feasible new services, motivate and implement effectively on approvalOptimise existing service lines according to market needs and opportunitiesContinuous improvement of infrastructure and assetsPro-actively facilitate the recruitment and selection of physicians and independent doctorsAnalyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is establishedContinuous feedback and required consultation with corporate office to ensure that the strategic direction is supportedFacilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providersEnsure that all operational functions, practices and processes are optimised and aligned with strategic initiativesTimeously compile capital and operational budgets; manage, monitor and address variancesEnsure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromisedProactively anticipate risks and address effectivelyDetailed analysis of audit and risk reports and corrective action taken as soon as possibleActively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomesTake accountability for and support the management of adverse eventsAccurately analyse data from different sources to ensure processes that support a good patient experience are optimisedCo-ordinate relevant interventions to improve the patient experience |
Responsibilities
| Summary |
| To develop and implement an operational strategy aligned with business objectives and drive sustainably growth and development of the cluster in line with the strategic direction of the company. |
| Key Accountabilities |
| To lead and manage the teamTo drive sustainable business development and growthTo build sustainable and productive stakeholder relationships with internal and external clientsTo consistently provide effective and efficient operational and financial managementTo actively support and provide leadership to the clinical management team to ensure that clinical standards are adhered to and continuously improvedTo guide and monitor high level patient experience processes and outcomes |
| Specific Responsibilities for this Role |
| Develop and execute strategic plans to drive hospital performance and growth.Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.Oversee and manage all aspects of hospital operations including clinical services, finance, HR, procurement, support services, and administration.Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.Monitor and improve operational KPIs, patient satisfaction, and service delivery standards.Lead annual budgeting, forecasting, and cost optimisation efforts.Establish and enforce internal policies, protocols, and regulatory compliance standards.Ensure recruitment, onboarding, training, and retention of competent staff across functions.Promote a high-performance culture by coaching leaders, conducting performance reviews, and enabling staff development.Regularly review financial, clinical, and operational reports and recommend action plans to Regional SVP.Address risks and resolve complex issues related to operations, workforce, quality, or market competition.Uphold health and safety standards in all hospital functions.Ensure collaboration with physicians, medical staff, and corporate functions to meet business and clinical goals.Demonstrate an understanding of the UAE regulatory healthcare frameworkDemonstrate a strong understanding and the correct application of business metrics, governance and risk managementDemonstrate an understanding of the importance of clinical matters and health and safety principlesDemonstrate a strong commercial awarenessSound knowledge of revenue cycle management and processesTo create and continuously maintain an enabling environment where people can develop and grow – establish a high performance management teamTo ensure that performance management indicators are in place for the management teamConduct and document annual performance conversationsIdentify and develop high potential talent for future successionFacilitate, develop, monitor and continuously update operational strategy for business developmentIdentify potential feasible new services, motivate and implement effectively on approvalOptimise existing service lines according to market needs and opportunitiesContinuous improvement of infrastructure and assetsPro-actively facilitate the recruitment and selection of physicians and independent doctorsAnalyse referral patterns and engage with stakeholders (internally and externally) to ensure a strong referral basis is establishedContinuous feedback and required consultation with corporate office to ensure that the strategic direction is supportedFacilitate the implementation of community development programs with the applicable internal support services e.g. network marketing, marketing etc. and relevant external service providersEnsure that all operational functions, practices and processes are optimised and aligned with strategic initiativesTimeously compile capital and operational budgets; manage, monitor and address variancesEnsure a healthy balance between cost management and expected quality standards to ensure clinical value is not compromisedProactively anticipate risks and address effectivelyDetailed analysis of audit and risk reports and corrective action taken as soon as possibleActively support clinical initiatives, for example antibiotic stewardship, infection prevention and control etc.Ensure that Clinical Committee activities are arranged and facilitated in a manner that would support continuous improvement of clinical outcomesTake accountability for and support the management of adverse eventsAccurately analyse data from different sources to ensure processes that support a good patient experience are optimisedCo-ordinate relevant interventions to improve the patient experience |
Qualifications
| Minimum Qualification & Experiences |
| Master’s degree in healthcare administration, Business Administration, or related field.10+ years’ experience in relevant role of healthcare experience in UAE will be an advantage |
| Competencies |
| Leadership LevelManage and lead peopleExpand and develop the business Drive operational excellence Persuading and influencing Innovative ThinkingStrategic ThinkingAnalytical ThinkingJudgement and decision makingMultitasking & Detail-oriented Proficient |
