Job Description

📍 Bloom Plus Poly Clinic, International City, Dubai 🕒 Full-Time | On-Site

About Bloom Plus Poly Clinic Bloom Plus Poly Clinic LLC is a patient-centred, multi-specialty healthcare facility supported by experienced healthcare partners from Australia and India. We are committed to delivering accessible, ethical and high-quality healthcare in a welcoming and professional environment.

Our departments and services include:

• Pediatrics • Obstetrics and Gynecology • General Medicine • Family Medicine • Internal Medicine • Dermatology • General Dentistry • Orthodontics and Clear Aligners • Vaccinations and Preventive Healthcare • Laboratory and Diagnostic Services • Pharmacy Services

With an excellent 4.9★ Google rating, Bloom Plus is trusted for its experienced medical professionals, compassionate care and commitment to an outstanding patient experience.

📍 Location: R23, France Cluster, International City, Dubai 🕘 Working Hours: Open daily from 9:00 AM to 11:00 PM

Role Overview: We are looking for an experienced, professional and patient-friendly Medical Receptionist to manage front-desk operations and support smooth coordination between patients, doctors and other clinical departments.

Key Responsibilities

• Welcome, register and assist patients professionally

• Schedule and confirm appointments

• Manage patient check-in, check-out and overall patient flow

• Handle incoming calls, WhatsApp messages and patient inquiries

• Maintain accurate patient records and confidentiality

• Manage billing, payments, receipts and basic cash transactions • Verify insurance eligibility, coverage, benefits and co-payments

• Process and follow up on insurance approvals and pre-authorizations

• Coordinate with insurance companies and TPAs regarding approval queries

• Follow up with patients regarding appointments, reports and approvals

• Coordinate with doctors, nurses, laboratory, pharmacy and administrative teams

• Maintain a professional, welcoming and organized reception area

• Follow clinic policies and applicable DHA requirements

Candidate Requirements

✅ Minimum 3 years of relevant UAE experience in a medical clinic or hospital

✅ Strong experience in UAE medical insurance approvals and pre-authorizations is essential

✅ Excellent spoken and written English is mandatory

✅ Fluency in Hindi or Urdu is preferred

✅ Strong receptionist, appointment-scheduling and telephone-handling skills

✅ Good understanding of medical terminology and clinic procedures

✅ Knowledge of medical billing and claims processes is preferred

✅ Proficiency in clinic management systems and electronic medical records

✅ Experience with Medas software is an added advantage

✅ Professional appearance, positive attitude and excellent interpersonal skills

✅ Ability to multitask efficiently in a busy clinical environment

We are looking for someone who is reliable, compassionate, detail-oriented and committed to delivering an exceptional patient experience.