Job Description

About the job

• Validate the customer case in order to reach the best possible outcome while deciding the best route to handle the request.
• Follow-up on the customer case progress keeping the client updated throughout the process till resolution.
• Communicate with the client with all available communication channels (phone calls, e-mails, meetings etc…)to provide full information needed for the service process.
• Record all customer interactions and relay customer queries to concerned parties following agreed process.
• Handle escalation received by team members.

Qualifications Required:

• · Bachelor Degree in Pharmacy or Biotechnology is a Must.
• · 2-4 Years of experience in the medical field is preferred.
• · Excellent command of the English language is a must.