Job Description

Key Accountabilities:

• Provider Support
• Customer Service Excellence
• Authorization Team Support
• Operational Coordination
• Collaboration and Handover
• Continuous Improvement

Minimum Qualifications:

• Bachelor’s degree in Nursing, Pharmacy or a related field.

Experience:

• 0 – 2 Years of experience in the health insurance or healthcare industry.

Skills and Expertise

• Excellent verbal and written communication skills in Arabic and English.
• Proven ability to manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM and call center software.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to collaborate effectively with various internal teams.
• Knowledge of health insurance products and CCHI regulations.