Job Description

We are looking for an experienced Marketing & Patient Experience Coordinator to support the growth of our healthcare services. The ideal candidate will have experience in digital marketing, patient communication, and customer service, with a passion for delivering an exceptional patient experience.

This role is ideal for someone who is proactive, creative, and motivated by results. In addition to a base salary, the position includes an attractive performance-based commission, offering excellent earning potential.Key Responsibilities

• Manage the patient journey from initial inquiry to follow-up.
• Respond to patient inquiries via phone, WhatsApp, social media, and email.
• Coordinate appointments and ensure an outstanding patient experience.
• Manage and grow our social media platforms and digital presence.
• Plan and execute digital marketing campaigns across various channels.
• Create engaging marketing content and coordinate with designers or agencies when needed.
• Monitor campaign performance and recommend improvements.
• Build relationships with referring physicians, clinics, and corporate partners.
• Support community events and marketing initiatives to increase brand awareness.
• Collect patient feedback and help implement service improvements.

Qualifications

• Previous experience in marketing, digital marketing, patient experience, customer service, or healthcare marketing.
• Experience managing social media platforms and digital advertising.
• Knowledge of content creation, social media strategy, and online engagement.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Experience in the healthcare sector is preferred but not mandatory.
• Fluency in English; Arabic is an advantage.

Compensation

• Base salary.
• Attractive performance-based commission with high earning potential.
• Opportunities for professional growth within a rapidly expanding healthcare organization.