Manager – Retail Pharmacy Operations

Healthcare Manager Jobs, Pharmacy Jobs
Abu Dhabi
October 15, 2025
Full Time
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Job Description


Job Description

Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (Abu Dhabi, Al Ain, Dubai, Sharjah, etc.).

Responsibilities

1. Retail Strategy & Execution

  • Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.
  • Set and track store-level and network-wide targets (sales, margin, basket size).
  • Drive SOPs and enforce planogram and visual merchandising compliance.

2. Product Portfolio & Category Management

  • Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).
  • Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.
  • Negotiate with vendors for pricing, promos, shelf support and rebates.

3. Sales Performance & Promotions

  • Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).
  • Use sales data and analytics to evaluate performance and pivot tactics.
  • Research market trends and benchmark against peers .

4. Store Operations & Merchandising

  • Standardize store layouts and ensure front-shop compliance (audits).
  • Oversee inventory health—monitor stock‑outs, dead stock, and turnover.
  • Drive cross-functional collaboration with unit managers, pharmacists, and marketing.
  • Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.

5. Cross-functional Integration

  • Integrate with procurement, supply chain, finance, and marketing.
  • Support offline front-shop alignment and home delivery strategies.

Work closely with the technology/innovation team to develop online sales channels.

Qualifications

Qualifications & Experience

  • Bachelor’s in Pharmacy, Business, Marketing; MBA preferred.
  • 7–10 years in retail pharmacy/FMCG with ≥3 years in retail or project leadership.
  • UAE license (DHA/MOH/HAAD) 
  • P&L responsibility experience strongly preferred.
  • Demonstrated success in store-level or network transformation

Skills & Competencies

  • Entrepreneurial mindset, Problem solving skills.
  • Strong commercial sense with data-driven decision-making.
  • Proficiency in Excel, Power BI, retail ERP systems.
  • Leadership, training, and vendor negotiation experience.
  • Excellent communication, stakeholder management, compliance orientation.

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