Job Description

• Project Planning: Develop detailed project plans, including scope, timelines, budgets, resource allocation, and risk management strategies for PACS implementations or upgrades.
• Stakeholder Coordination: Collaborate with radiologists, IT teams, clinicians, administrators, and vendors to define project requirements and ensure alignment with organizational needs.
• Implementation Oversight: Manage the end-to-end deployment of PACS solutions, including hardware installation, software configuration, and integration with systems like EHR (Electronic Health Records) and RIS (Radiology Information Systems) and regional HIE platforms.
• Team Leadership: Lead multidisciplinary project teams, assigning tasks, monitoring progress, and resolving conflicts to keep the project on track.
• Vendor Management: Act as the primary point of contact for PACS vendors, negotiating contracts, managing deliverables, and ensuring vendor support meets project milestones.
• Testing & Validation: Coordinate system testing, quality assurance, and user acceptance testing (UAT) to ensure the PACS meets performance, security, and usability standards.
• Training & Change Management:  Develop and oversee training programs for end-users and support staff, while managing change processes to facilitate smooth adoption of the new system.
• Budget Management: Monitor project expenditures, ensuring costs stay within approved budgets and justifying variances as needed.
• Compliance & Standards: Ensure all project activities comply with healthcare regulations (e.g., HIPAA) and industry standards (e.g., DICOM, HL7).
• Post-Implementation Support: Facilitate the transition to operational teams, document lessons learned, and provide initial post-launch support to address issues.
• System Administration: Oversee the daily operation, maintenance, and troubleshooting of the PACS infrastructure, including servers, workstations, and network integrations.
• Image Management: Ensure efficient storage, retrieval, and distribution of medical images (e.g., X-rays, MRIs, CT scans) while maintaining image quality and data security.
• Technical Support: Provide advanced technical support to radiologists, clinicians, and IT staff, resolving system issues and minimizing downtime.
• Integration: Collaborate with IT teams to integrate PACS with other systems such as Electronic Health Records (EHR), Radiology Information Systems (RIS), and imaging modalities.
• Upgrades & Maintenance: Plan and implement software updates, patches, and system upgrades to enhance performance and security.
• Training: Develop and deliver training programs for end-users, including radiologists, technologists, and administrative staff, to ensure effective use of the PACS.
• Compliance: Ensure the PACS adheres to healthcare regulations such as HIPAA, as well as organizational policies regarding data privacy and security.
• Vendor Coordination: Liaise with PACS vendors for support, troubleshooting, and procurement of hardware/software solutions.
• Performance Monitoring: Monitor system performance, analyze usage metrics, and recommend improvements to optimize workflow efficiency.
• Disaster Recovery: Develop and maintain backup protocols and disaster recovery plans to safeguard critical imaging data.

Responsibilities

• Project Planning: Develop detailed project plans, including scope, timelines, budgets, resource allocation, and risk management strategies for PACS implementations or upgrades.
• Stakeholder Coordination: Collaborate with radiologists, IT teams, clinicians, administrators, and vendors to define project requirements and ensure alignment with organizational needs.
• Implementation Oversight: Manage the end-to-end deployment of PACS solutions, including hardware installation, software configuration, and integration with systems like EHR (Electronic Health Records) and RIS (Radiology Information Systems) and regional HIE platforms.
• Team Leadership: Lead multidisciplinary project teams, assigning tasks, monitoring progress, and resolving conflicts to keep the project on track.
• Vendor Management: Act as the primary point of contact for PACS vendors, negotiating contracts, managing deliverables, and ensuring vendor support meets project milestones.
• Testing & Validation: Coordinate system testing, quality assurance, and user acceptance testing (UAT) to ensure the PACS meets performance, security, and usability standards.
• Training & Change Management:  Develop and oversee training programs for end-users and support staff, while managing change processes to facilitate smooth adoption of the new system.
• Budget Management: Monitor project expenditures, ensuring costs stay within approved budgets and justifying variances as needed.
• Compliance & Standards: Ensure all project activities comply with healthcare regulations (e.g., HIPAA) and industry standards (e.g., DICOM, HL7).
• Post-Implementation Support: Facilitate the transition to operational teams, document lessons learned, and provide initial post-launch support to address issues.
• System Administration: Oversee the daily operation, maintenance, and troubleshooting of the PACS infrastructure, including servers, workstations, and network integrations.
• Image Management: Ensure efficient storage, retrieval, and distribution of medical images (e.g., X-rays, MRIs, CT scans) while maintaining image quality and data security.
• Technical Support: Provide advanced technical support to radiologists, clinicians, and IT staff, resolving system issues and minimizing downtime.
• Integration: Collaborate with IT teams to integrate PACS with other systems such as Electronic Health Records (EHR), Radiology Information Systems (RIS), and imaging modalities.
• Upgrades & Maintenance: Plan and implement software updates, patches, and system upgrades to enhance performance and security.
• Training: Develop and deliver training programs for end-users, including radiologists, technologists, and administrative staff, to ensure effective use of the PACS.
• Compliance: Ensure the PACS adheres to healthcare regulations such as HIPAA, as well as organizational policies regarding data privacy and security.
• Vendor Coordination: Liaise with PACS vendors for support, troubleshooting, and procurement of hardware/software solutions.
• Performance Monitoring: Monitor system performance, analyze usage metrics, and recommend improvements to optimize workflow efficiency.
• Disaster Recovery: Develop and maintain backup protocols and disaster recovery plans to safeguard critical imaging data.

Qualifications

• Bachelor’s degree in Information Technology, Health Informatics, Computer Science, or a related field (master’s degree preferred). 
• Large scale PACS Implementation experience is a MUST.
• 8+ years of experience in healthcare IT, with at least 5+ years focused on PACS administration or imaging informatics. 
• Preferred certifications include Certified Imaging Informatics Professional (CIIP) or vendor-specific PACS training 
• Proficiency in PACS software, DICOM standards, HL7 interfaces, VNA and Medical imaging technologies
• Understanding of radiology workflows, medical imaging technologies, and healthcare compliance standards.