Interpreter-Patient Experience

Job Description

 Responsible for performing a variety of interpretation, translation, and medical escort services to assist non – English speaking Arab patients receiving care.

Responsibilities

•   Performs a variety of interpretation and translation services to assist non-English speaking Arab patients. 
•   Relay instructions and other medical information accurately to patients and their families, and make sure they understand. 
•   Assists non-English speaking patients with cross-cultural orientation to understand the nuances of medical care systems. 
•   Provides verbal and written communication between health care providers, clinical staff, and patients/visitors. 
•   Articulates and documents information accurately to convey patient’s questions, and concerns and ensure messages are consistent with risk management directives. 
•   Performs other related duties incidental to the work or as per the instructions by the Manager. 
•   Participates in on-call coverage to provide interpretation/translation services during non- business hours and business hours as assigned. 
•   Provides and maintains required documentation as required. 
•   Maintains positive working relationships within the department/section and between various facility departments. 
•   Participates in all team efforts as required and collaborating with other members of the team to carry out work smoothly. 
•   Provides accurate interpretation and translation of the information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English, when specifically required by the provider. 
•   Precisely and accurately interprets information given by the provider into equivalent terminology in the patient’s native language. 
•   Assists in translating medical text from English on behalf of internal and external customers; 
may translate patient education information as specifically requested. 
•    Assists with patient follow-up as necessary, including contacting patients with appointment reminders. 
Accountabilities 
•   Evaluates whether the quality standards of nursing documentation are maintained accurately as per Organizational policy and standards. 
•   Ensures that quality standards of nursing documentation are maintained according to Organizational policy. 
•   Facilitates reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken. 
•   Maintains strict patient confidentiality in accordance with the organization’s policies and standards. 
•   Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees 

 

Qualifications

Experience :-  
Required: 
•   2-4 years of relevant experience 

Desired: 
•   Experience in a large healthcare facility 
 Educational Qualification: Required: 
•   Diploma in Business Administration or English Language or relevant field 

Desired: 
•   Bachelor degree in Business Administration or in English language or relevant field