Job Description

Description Job Purpose: To offer support services to patients and staff to enhance patient flow and service efficiency across all departments. The general aid assigned in the outpatient clinics offers purely chaperoning and support services to the patients in the outpatient setting.

Key Responsibilities And Duties

• Transfers or accompany stable ambulatory patients or those in wheelchairs, with or without an escort, based on the decision of the Nursing Unit Manager or Charge Nurse
• Transports sick or unstable patients on beds or wheelchairs between departments, wards, and units, accompanied by a nurse or physician as required
• Assists with the movement of dependent patients to and from beds, wheelchairs, or stretchers
• Supports the movement of medical equipment used during patient transfers between floors and units
• Acts as a courier for transporting specimens, medications, blood, equipment, paperwork, mail, reports, and medical records between wards and units as required
• Collects and deliver supplies and materials from storage areas to the concerned floors and units
• Assists with the completion of discharge work and escort discharged patients to their cars in wheelchairs
• Provides patient education on infection control and fall prevention
• Follows all isolation policies as instructed by the Unit Manager based on infection control policies and procedures
• Participate in environmental checks and purposeful rounds and inform the Unit Manager or Charge Nurse of any non-compliance with safety standards
• Checks vacant rooms for admission readiness by following the Room Readiness checklist, escalating any maintenance issues or findings to the Unit Manager or Charge Nurse
• Remains presentable in the station, answers call bells and informs the Charge Nurse of any patient requests
• Remains in the assigned unit or service area unless engaged in work activities or with the approval of the person in charge Outpatient Clinic Duties:
• Facilitates patient flow for physicians in the assigned clinic
• Acts as a chaperone in the clinic setting and directs patients to different areas of Fakeeh Healthcare facility as needed
• Assists with the transfer of dependent patients to and from examination beds, wheelchairs or stretchers
• Assists with portering duties as needed within the outpatient department
• Assists in patient assessment (checking of height and weight) as per competency
• Maintains a positive and proactive approach to challenges.

All Fakeeh Care employees are responsible for continuous improvement, including:

• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements Skills and Abilities: Must be in good physical condition as the job requires staff to be on their feet most of the day and involves walking and lifting along with pushing beds, wheelchairs, stretchers, and equipment

Experience Previous experience in a healthcare setting or a support role is desirable.

Education High School

Language The ability to follow verbal and written instructions in English. Ability to speak Arabic preferred

Licenses / Certifications N/A