Job Description

About the job

Clinic Description Spectra Cure Clinic is a specialized healthcare center focused on supporting individuals with Autism, ADHD, learning difficulties, and psychiatric disorders. The clinic provides multidisciplinary, evidence-based services designed to meet the diverse needs of children, adolescents, and adults. A collaborative team of healthcare professionals works closely with families to deliver personalized care plans and ongoing support. Spectra Cure Clinic emphasizes a respectful, inclusive environment where every individual is treated with dignity and compassion, making it a meaningful workplace for those committed to mental health and neurodevelopmental care.

Role Description The Front Desk Administrator is a full-time, on-site role based at Spectra Cure Clinic in New Cairo. This role is responsible for greeting and checking in patients and visitors, answering phones, managing appointment scheduling, and directing inquiries to the appropriate team members. Day-to-day tasks include handling patient registration, maintaining accurate records, organizing files, processing paperwork,. The Front Desk Administrator will also support general administrative functions, coordinate with clinical staff, and ensure a professional, welcoming reception area. The role requires consistent punctuality, attention to detail, and a calm, supportive approach when interacting with patients and families.

Key Responsibilities:

• Welcome patients and visitors professionally and ensure an excellent first impression
• Manage appointment scheduling, confirmations, cancellations, and daily patient flow
• Handle incoming calls, WhatsApp inquiries, and front desk communications efficiently
• Register patients, maintain files, and ensure documentation accuracy
• Coordinate with doctors, therapists, and internal departments for seamless service delivery
• Support billing coordination and patient payment follow-up with finance/front desk teams
• Resolve patient concerns professionally and maintain high satisfaction levels
• Maintain front office appearance, organization, and service standards at all times

Qualifications

• Bachelor’s Degree in any discipline is required
• 2–5 years of experience in Front Office, Reception, Patient Service, or Customer Service
• Previous experience in clinics, hospitals, medical centers, or premium service environments is highly preferred.
• Strong communication, interpersonal, and customer handling skills
• Excellent presentation and professional attitude
• Strong organizational and multitasking abilities
• Ability to work under pressure in a fast-paced environment
• Advanced proficiency in both English and Arabic (spoken and written) is essential
• Proficiency in Microsoft Office and basic computer skills
• Experience using clinic management systems or CRM tools

Why Join Us?

• Be part of a premium healthcare environment focused on excellence and patient experience
• Work within a professional, growth-oriented team that values people and performance
• Gain strong exposure to a dynamic and fast-paced operational environment
• Opportunity for a long-term professional stability

If you believe you are the right fit for this opportunity, we encourage you to apply now.

• We are looking for talent, commitment, and the right attitude — if that sounds like you, we would be glad to hear from you.

Requirements added by the job poster

• Bachelor’s Degree

• 1+ years of experience in Customer Service