Job Description

Key Responsibilities:

• Welcome patients, visitors, and guests in a courteous and professional manner.
• Manage front desk operations, telephone calls, emails, and general inquiries.
• Register patients and update their information accurately in the hospital or clinic management system.
• Schedule, confirm, and coordinate patient appointments and follow-up visits.
• Guide patients regarding consultations, departments, facilities, and available services.
• Coordinate with doctors, nurses, billing staff, and other departments to ensure efficient patient flow.
• Assist with patient billing, payment processing, and insurance-related inquiries, where applicable.
• Maintain accurate records, appointment schedules, and reception documentation.
• Handle patient concerns and direct complex issues to the appropriate department.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient confidentiality and follow organizational policies and procedures.
• Support other administrative tasks as required by management.

Qualifications and Requirements:

• Bachelor’s degree or relevant qualification in Business Administration, Healthcare Administration, or a related field is preferred.
• Previous experience in a front office, reception, customer service, or healthcare setting is an advantage.
• Excellent verbal and written communication skills.
• Good interpersonal skills and a professional, patient-friendly attitude.
• Basic knowledge of appointment scheduling, patient registration, and administrative procedures.
• Proficiency in Microsoft Office and computer-based record management systems.
• Familiarity with hospital management systems and medical insurance procedures is an advantage.
• Strong organizational skills, attention to detail, and multitasking abilities.
• Ability to handle patient inquiries and challenging situations calmly and professionally.
• Fluency in English; knowledge of Arabic or other relevant languages is an advantage.
• Commitment to patient privacy, confidentiality, and quality customer service.