Job Description

Leadership, Culture & Strategy

– Act as the operational backbone of the clinic, bridging strategic direction with execution.

– Lead and inspire multidisciplinary teams across all departments.

– Build a culture of hospitality, empathy, discipline, and accountability.

– Conduct weekly management meetings to review KPIs and resolve bottlenecks.

– Ensure alignment of all departments with clinic values and brand standards.

2. Operational Management & Clinic Oversight

– Oversee daily operations across all departments.

– Implement and optimize SOPs to support luxury healthcare delivery.

– Ensure smooth patient flow and minimize wait times.

– Manage facility readiness, maintenance, and vendor relationships.

– Oversee healthcare information systems, scheduling platforms, and CRM tools.

– Produce operational dashboards and reports.

3. Financial & Resource Management

– Develop annual budgets and performance forecasts.

– Collaborate on P&L performance and financial planning.

– Identify cost-reduction opportunities.

– Oversee billing, collections, supply management, and procurement.

– Ensure financial policies comply with regulations.

4. Customer Experience & Patient Journey Excellence

– Champion a hospitality-driven, patient-first experience.

– Manage service recovery and escalations.

– Analyze NPS, feedback, and satisfaction reports.

– Ensure personalization and luxury-level service.

5. Staff Management & Human Capital Leadership

– Support recruitment, onboarding, and performance management.

– Oversee training programs for service, safety, and communication.

– Manage scheduling, productivity metrics, and incentives.

– Strengthen cross-functional alignment.

6. Compliance, Licensing & Risk Management

– Ensure full compliance with healthcare laws and licensing.

– Conduct risk assessments, audits, and quality control reviews.

– Oversee emergency preparedness and incident reporting.

Maintain data privacy and cybersecurity standards.

7. Business Development, Innovation & Growth

– Support new service launches and strategic expansions.

– Drive process automation and digital transformation.

– Conduct market research and competitive benchmarking.

– Collaborate on marketing campaigns, pricing, and promotions.

Minimum Qualifications

– Bachelor’s degree in Healthcare Management, Business, or related field.

– MBA or Master’s preferred.

– 7+ years of senior operational leadership in healthcare or luxury service.

– Strong leadership, communication, and analytical skills.

– Proficient in healthcare systems and CRM tools.

– Fluency in English; Arabic preferred.

Objectives & Key Results (OKRs)

Objective 1: Operational Excellence

– Reduce wait times by 20% within 6 months.

– Achieve 95%+ SOP adherence monthly.

Objective 2: Cost & Resource Optimization

– Decrease operational costs by 15% YoY.

– Implement automated KPI dashboards by Q2.

Objective 3: Team Performance & Culture

– Achieve 90%+ employee satisfaction.

– Conduct bi-monthly training and SOP refreshers.

Objective 4: Patient Experience & Retention

– Achieve NPS score of 75+.

– Reduce complaints by 50%.

Objective 5: Growth & Innovation

– Launch 2 new services within the first year.

– Pilot 1 tech-based operational solution in 2025.

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Requirements added by the job poster

• 7+ years of Hospitals and Health Care experience