Job Description
Job Summary
We are seeking a result-oriented and strategic Clinic Manager to lead operations at our multi-specialty clinic. The ideal candidate will take full responsibility for profit & loss (P&L), drive revenue growth, optimize operational efficiency, and ensure excellent patient experience in line with regulatory and brand standards.
Key Responsibilities
- P&L & Revenue Management
- Take ownership of the clinic P&L: maximize revenue while maintaining cost control
- Monitor and optimize billing, collections, insurance reimbursements, and service pricing
- Drive growth strategies for clinical and aesthetic departments (e.g., Dermatology, Family Medicine, etc.)
- Identify and implement cost-saving initiatives without compromising quality
- Collaborate with finance to set and track monthly/quarterly financial targets
- Operational & Team Leadership
- Oversee day-to-day administrative and clinical operations
- Manage staff scheduling, training, and performance across departments
- Ensure optimal patient flow, appointment efficiency, and service coordination
- Enforce compliance with CBAHI, MOH regulations, and insurance policies
- Business Development & Marketing Support
- Work with marketing to plan and execute campaigns to boost patient footfall and service uptake
- Monitor patient acquisition cost (CAC) and lifetime value (LTV) to guide outreach strategy
- Forge partnerships with labs, insurance providers, and referral networks
- Quality & Patient Experience
- Monitor and improve patient satisfaction metrics
- Lead service recovery and complaint resolution efforts
- Ensure effective implementation of EMR and digital workflows
Qualifications & Skills
- Bachelor’s in Healthcare/Business Management (Master’s preferred)
- 5+ years of experience in managing healthcare operations with direct P&L accountability
- Strong financial acumen and ability to make data-driven decisions
- Knowledge of Saudi healthcare regulations, CBAHI, and insurance processes
- Fluency in English; Arabic is a strong advantage
- Leadership, communication, and problem-solving skills