Job Description

Job Summary

We are seeking a result-oriented and strategic Clinic Manager to lead operations at our multi-specialty clinic. The ideal candidate will take full responsibility for profit & loss (P&L), drive revenue growth, optimize operational efficiency, and ensure excellent patient experience in line with regulatory and brand standards.

Key Responsibilities

• P&L & Revenue Management
• Take ownership of the clinic P&L: maximize revenue while maintaining cost control
• Monitor and optimize billing, collections, insurance reimbursements, and service pricing
• Drive growth strategies for clinical and aesthetic departments (e.g., Dermatology, Family Medicine, etc.)
• Identify and implement cost-saving initiatives without compromising quality
• Collaborate with finance to set and track monthly/quarterly financial targets
• Operational & Team Leadership
• Oversee day-to-day administrative and clinical operations
• Manage staff scheduling, training, and performance across departments
• Ensure optimal patient flow, appointment efficiency, and service coordination
• Enforce compliance with CBAHI, MOH regulations, and insurance policies
• Business Development & Marketing Support
• Work with marketing to plan and execute campaigns to boost patient footfall and service uptake
• Monitor patient acquisition cost (CAC) and lifetime value (LTV) to guide outreach strategy
• Forge partnerships with labs, insurance providers, and referral networks
• Quality & Patient Experience
• Monitor and improve patient satisfaction metrics
• Lead service recovery and complaint resolution efforts
• Ensure effective implementation of EMR and digital workflows

Qualifications & Skills

• Bachelor’s in Healthcare/Business Management (Master’s preferred)
• 5+ years of experience in managing healthcare operations with direct P&L accountability
• Strong financial acumen and ability to make data-driven decisions
• Knowledge of Saudi healthcare regulations, CBAHI, and insurance processes
• Fluency in English; Arabic is a strong advantage
• Leadership, communication, and problem-solving skills