Job Description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Abu Dhabi’s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42’s renowned network (including Imperial College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.

We are seeking a Clinic Coordinator to support the smooth day-to-day operations of the clinic by coordinating appointments, assisting patients and their families, and ensuring seamless communication across departments. The role is responsible for delivering an excellent patient experience while maintaining efficient clinic operations in line with M42 policies and standards.

Responsibilities

• Coordinate patient appointments, follow-ups, referrals, and admissions to ensure a seamless patient journey.
• Manage clinic schedules and optimize appointment utilization.
• Support patients and families with visit information, guidance, and timely communication.
• Process referrals, pre-authorizations, and related documentation accurately and efficiently.
• Collaborate with internal and external stakeholders to deliver exceptional patient service.
• Support clinic operations, including reporting, audits, inventory, and procurement activities.
• Ensure compliance with quality, safety, infection control, and regulatory requirements.
• Contribute to continuous improvement initiatives and foster a positive team environment.
  

Qualifications

• Vocational / Technical education.
• Three (3) years of similar experience.
• Strong organization skills and an understanding of medical terminology.
• Ability to communicate and relay messages to patients in a culturally sensitive manner.
• Proficiency with Microsoft Office suite.
• Fluency in written and spoken in English and Arabic.