Job Description

Responsibilities

Responsible for the immediate contact of families/patients to arrange visits to the facility and meetings with the relevant staff as directed by the Director of Case Management (DCM) within the designated site and to coordinate Patient Acquisition follow up.

To arrange and visit with key stakeholder groups Case Managers, Social Workers, and other government agencies at least 3 times per week or as directed by the DCM.

To facilitate the Patient Acquisition Teams relationships with Key Stakeholders.

Adhere to Patient Acquisition Performance Indicators as set by the DCM.

Attend all Patient Acquisition meetings to ensure coordination and communication of all activities.

To participate in all Patient Acquisition activities within their designated area as coordinated and organized by the DCM.

To facilitate the communication with the referring organizations as delegated by the DCM in a timely manner.

Actively participates in the recruitment and retention of patients as part of the multi-disciplinary team by ongoing communication and follow up with key family members and organizations.

Facilitates the best practice in line with the facilities discharge policy.

Participates in care planning and timeline decisions for discharge.

Acts as a resource for patients, their families, and the Multidisciplinary team.

Qualifications

Bachelor Degree (Social Worker,Clinical Background)

Prior experience in relevant field, such as, Customer Care, Public Relations, Social and Volunteer work.

Case Management Certification