Job Description

The Call Center Agent serves as the first point of contact for patients by handling inbound and outbound calls, scheduling appointments, providing accurate information, and ensuring high-quality customer service.Key Responsibilities

• Answer inbound calls professionally.
• Make outbound calls for appointment confirmations and follow-ups.
• Schedule, modify, and cancel appointments.
• Respond to patient inquiries regarding services and clinic policies.
• Record customer interactions accurately in the system.
• Transfer calls to appropriate departments when necessary.
• Handle complaints professionally and escalate when required.
• Meet daily productivity and service quality targets.
• Maintain patient confidentiality.

Qualifications

• Diploma or Bachelor’s degree in Business Administration or a related field.
• Experience in a call center or customer service is preferred.
• Good computer skills.
• Fluent in Arabic and English.

Skills

• Telephone etiquette
• Customer service
• Communication
• Active listening
• Data entry
• Multitasking
• Time management