Job Description

Billing Officer (Healthplus IVF)

We are looking for a detail-oriented and dependable Billing Officer to join our team at HealthPlus IVF, supporting our fertility and women’s health network in Abu Dhabi.

This role ensures the accurate and timely capture of all patient financial transactions, covering consultations, procedures, fertility treatments, and laboratory services whether insured or self-paid. As a key part of the Revenue Cycle Management team, you’ll uphold financial accuracy, ensure compliance with DOH and payer requirements, and deliver a transparent and positive billing experience for every patient.

Responsibilities

• Confirm and update patient demographic and insurance details before initiating billing for consultations, procedures, and treatment cycles.
• Verify eligibility, coverage limits, and pre-approvals for fertility-related services to ensure accurate claim submission and minimize denials.
• Accurately explain charges for IVF cycles, lab services (including embryo freezing and storage renewals), medications, and procedures.
• Collect copayments and self-pay fees as per policy, issuing receipts promptly and transparently.
• Maintain confidentiality and sensitivity when handling patient financial and reproductive health information.
• Manage patient accounts, track outstanding balances, and facilitate payment arrangements when required.
• Process refunds and reconcile overpayments in coordination with the Finance team.
• Process reimbursement requests for self-pay patients accurately and promptly.
• Audit daily service logs and billing claims to ensure that all chargeable services are captured and billed.
• Identify and resolve discrepancies or duplicate entries to prevent any revenue loss.
• Collaborate with coders, insurance coordinators, and clinical teams to ensure claims reflect correct codes and service details.
• Handle annual renewal billing for embryo, oocyte, and sperm storage with timely notifications and invoicing.
• Coordinate with embryology, nursing, and finance teams to align service records with billing timelines.
• Prepare daily, weekly, and monthly billing and collection reports for management review.
• Reconcile patient accounts against system entries and financial records to ensure accuracy and compliance.
• Support the Finance team with month-end and year-end closing activities.
• Maintain organized billing records and ensure readiness for internal, external, and payer audits.
• Ensure full adherence to ADHICS data protection and DOH billing compliance standards.

Qualifications

• Bachelor’s Degree or Diploma in Healthcare, Accounting, or a related field.
• Minimum 3 years’ experience in healthcare billing, preferably in IVF or women’s health.
• Strong knowledge of UAE insurance policies, medical billing systems, and payer processes.
• Familiarity with DOH billing regulations, payer contracts, and cost-plus models.
• Proficiency in Microsoft Office and billing platforms.
• Excellent attention to detail, accuracy, and confidentiality.
• Strong communication and interpersonal skills, with empathy and professionalism when interacting with patients.