Job Description

 Greet and welcome patients as they arrive at the clinic in a friendly and professional manner.

• Manage phone inquiries professionally and courteously, effectively address questions, and provide pertinent information to patients and other relevant individuals. Maintain strict confidentiality regarding all physicians, staff, and patient’s information.

• Schedule patient appointments and manage the appointment calendar, ensuring optimal utilization of resources.

• Confirm patient appointments and follow up on reminders, cancellations, and rescheduling as necessary.

• Maintain an organized and clean reception area, ensuring it’s inviting for patients and their families.

• Address patient inquiries and concerns with empathy and efficiency and escalate issues to the appropriate staff when necessary.

• Assist in managing daily operations, including coordinating schedules and meetings for the clinical staff.

• Maintain and update patient records and documentation in adherence to privacy regulations and clinic policies.

• Prepare and distribute internal communication and reports as needed.

• Collaborate with the Revenue Cycle Management Department to enhance communication and improve operational workflow for insurance patients within the clinic.

• Verify patient insurance eligibility and coverage before appointments, ensuring all necessary authorizations are obtained.

• Collect patient co-payments and outstanding balances at the time of service, handling transactions accurately and securely.

• Participate in patient experience initiatives by collecting feedback and suggesting improvements.

• Ensure that all communications with patients, both verbal and written, reflect the clinic’s commitment to quality care and service excellence.

• Ensure adherence to all relevant health and safety regulations and standards within the clinic.

• Assist in maintaining compliance with HIPAA regulations, safeguarding patient confidentiality and data security.

• Mentor and guide new staff or interns in administrative tasks, patient interaction, and office procedures as required.

• Maintain a clean, safe, and well-organized work environment.

• Ensure appropriate safety measures, including personal protective equipment, as necessary.

• Participate in staff meetings as required. Attend in-service and continuing education offerings in compliance with company policy and procedure.

• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.

• Perform other duties or tasks as assigned.

QUALIFICATIONS REQUIREMENTS:

Education Requirements:

Bachelor’s Degree.

Experience Requirements:

No experience is required with a Bachelor’s Degree.

Other Requirements:

Certified Project Management Professional (PMP) is an advantage.