Job Description

At 𝗡𝗮𝘀 𝗡𝗲𝘂𝗿𝗼𝗻 𝗛𝗲𝗮𝗹𝘁𝗵 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀, we’re all about making healthcare simpler, clearer, and more human. And we’re looking for a 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 to help us deliver just that.
This isn’t just a support role. It’s about being the voice of calm, clarity, and care.
Empathy in action. Questions answered. Trust built.

In this role, your mission will be:
• Handle calls, chats, and emails with empathy and accuracy
• Resolve queries and guide users through our digital platforms
• Support complaints, authorizations, and appointment bookings
• Stay aligned with DHA/HAAD policies and ensure confidentiality

We’re looking for someone who:
• Has customer care experience, ideally in healthcare
• Comes from a medical background (nurse, lab technician or pharmacist)
• Is open to rotational shifts (24/7 department)
• Communicates with clarity, empathy, and confidence