• Spearheaded operations and client account management at Codx Software Systems, ensuring seamless service delivery across SaaS and enterprise technology clients. • Managed client-specific operational workflows, including administration, scheduling, booking coordination, Insurance eligibility, Pre-authorization and diagnoses codes of medical, behavioral, dental, vision claims with efficiency in day-to-day operations. • Directed project management initiatives, revenue cycle management (RCM) covering market research, pricing alignment, and process optimization to meet client requirements and achieve measurable business growth. • With expertise in US and UAE healthcare regulations, I led a team that specialized in medical insurance processes, focusing on quality assurance and operational excellence. • Collaborated with senior leadership to develop and execute go-to-market and operational strategies, strengthening client relationships, improving retention, and driving revenue growth. • Oversaw inventory management operations, ensuring optimal utilization, timely rotations, and availability across diverse clearing houses categories while maintaining compliance with healthcare guidelines of DHA, OSHMS, HAAD and JCI regulations. • Led the full-scale project for an insurance company in Dubai, coordinating with multiple Hospitals, clinics to streamline end-to-end workflows, Insurance claims billing, including booking systems, patient medical records, customer touchpoints, and clinical service delivery standards.

• Oversaw a high-performing operations team while ensuring compliance with HIPAA standards. • Gained exposure to medical insurance process, healthcare technology, coding solutions, and software-driven automation billing. • Experience in client-facing discussions regarding claim resolutions and process optimization. • This role adds cross-industry exposure and enhances adaptability to tech-driven sales. • Specialty in resolving behavioral, dental, vision, medical, clinical Inpatient IP, Outpatient Claims, Insurance eligibility, Pre-authorization, Frequency bill type claims, claims status and denial management, patient medical records, fresh claim submission and resubmission. • Actively involved in end-to-end Revenue Cycle Management (RCM) processes including patient data verification, charge capture, coding validation, claim submission, denial management, coordinating data administration, payment posting, and account reconciliation.

• Supported operational efficiency through detailed documentation and client interactions contributed to process improvements and business operations aligned with client expectations. • Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, covid-19 AMGH, OSHMS, HAAD, JCI and HIPAA. • Participated in revenue cycle management (RCM) optimization projects, minimizing denial rates and improving billing turnaround time (TAT). • Verify and abstract essential data elements from clinical patient medical records, including patient demographics and insurance information of medical, behavioral, dental, vision claims. • Assist in coding-related audits and quality assurance initiatives to improve accuracy and efficiency minimizing denial rates.

• Fostered strong team collaboration with marketing and product development teams to ensure a cohesive approach to client solutions. • Cultivated and maintained long-term B2B relationships with distributors, dealers, and corporate clients. Conducted detailed field market research and competitor analysis to identify new opportunities and create tailored sales pitches. • Delivered impactful presentations and product demonstrations that secured high-value contracts. • Oversaw purchase and logistics coordination, ensuring timely product delivery, inventory management, and order fulfilment to support smooth sales operations. • Implemented performance metrics to analyze sales database management and optimize sales strategies, leading to a 25% increase in revenue. Led a cross-functional team, coaching staff on sales techniques, operations, and performance improvement.

• Developed and executed sales strategy, consistently meeting and exceeding monthly revenue targets. • Conducted field market and competitor analysis to secure new business opportunities. • Generated qualified leads through networking, referrals, and direct client engagement. • Executed brand promotions and product demonstrations tailored to client needs. • Supported the development of market data entry strategies and channel sales expansion.