PROFESSIONAL EXPERIENCE ASSISTANT MANAGER – OPERATIONS (RCM) AGS Health, Chennai | Apr 2023 – Apr 2025 • Owned end-to-end RCM operations, including eligibility verification, benefits validation, insurance checks, charge capture, denial management, correspondence, payment posting, appeals and AR follow up. • Managed 100+ team members across team leads, supervisors, and associates in offshore delivery model. • Ensured metrics such as A/R days, Ageing Reduction, DSOs are met • Oversaw process workflows, payer-specific requirements, and documentation. • Monitored daily productivity, quality scores, TAT, and SLA compliance across teams. • Led process improvement and automation initiatives, improving clean claim rate to 98%. • Supported Lean Six Sigma projects improving quality up to 99% • Conducted audits, root cause analysis, and corrective action plans to reduce front-end edits/errors, AR days, and downstream denials. • Handled client escalations, participated in performance review calls, touch base, and ensured compliance with payer guidelines and client SOPs. • Prepared and presented daily, weekly, and monthly reports (MBR’s, QBR’s) for leadership and • Supported new client transitions, hiring and training ramp-ups, performance management, team engagement and process stabilization. • Collaborated with automation team and implemented various BOTs to improve process efficiency. SENIOR TEAM LEADER – OPERATIONS (RCM) AGS Health | Apr 2019 – Mar 2023 • Managed 50+ team members supporting eligibility, billing readiness, and denial prevention. • Drove productivity, quality improvement, coaching, and performance management. • Supported client reporting, audits, and operational reviews. SENIOR QUALITY AUDITOR (RCM) AGS Health | Jan 2016 – Mar 2019 • Audited eligibility, billing, front-end rejections, denials and AR workflows. • Reduced escalations by 35% through RCA and corrective actions. PROCESS ANALYST (RCM) AGS Health, Chennai | Apr 2014 – Dec 2015 • Supported RCM operations through documentation, reporting, and SLA tracking. • Coordinated with operations teams to ensure process consistency and adherence to SOPs.

EARLIER EXPERIENCE (RCM) Caliber Point, Chennai | Jul 2012 – Apr 2014 • Provided operational support across US healthcare revenue cycle workflows. • Assisted with documentation, issue resolution, and performance reporting.