Customer Service Executive

Job Description

We are looking for a friendly and professional Customer Service Executive to handle patient inquiries, provide excellent customer support, and ensure a positive experience in a hospital or healthcare facility. The ideal candidate should have strong communication, problem-solving, and organizational skills.

Key Responsibilities

• Welcome patients and visitors and assist with their inquiries.

• Handle incoming calls, emails, and customer requests.

• Schedule appointments and coordinate with medical departments.

• Provide accurate information about healthcare services and procedures.

• Address patient concerns and resolve complaints professionally.

• Maintain accurate patient records and customer information.

• Coordinate with doctors, nurses, and administrative staff.

• Ensure patient satisfaction and maintain service quality standards.

Requirements

• Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.

• Previous experience in customer service, preferably in a hospital or healthcare facility.

• Excellent communication and interpersonal skills.

• Basic computer knowledge and familiarity with hospital management systems.

• Strong problem-solving and multitasking abilities.

• Professional attitude and customer-focused approach.