Patient Access Ambassador

Job Description

We are seeking a professional and customer-focused Patient Access Ambassador to welcome patients, assist with registration and appointments, provide information about healthcare services, and ensure a smooth and positive patient experience. The candidate will serve as the first point of contact for patients and visitors while supporting daily hospital operations.

Duties and Responsibilities

1. Welcome and assist patients and visitors in a professional and friendly manner.
2. Manage patient registration, check-in, and check-out procedures.
3. Schedule, confirm, and coordinate patient appointments.
4. Verify patient information, identification, and insurance details.
5. Provide accurate information about hospital services and procedures.
6. Guide patients to the appropriate departments and healthcare professionals.
7. Respond to patient inquiries, concerns, and service requests.
8. Coordinate with medical, nursing, and administrative teams.
9. Maintain accurate patient records and registration documentation.
10. Assist with insurance verification and administrative procedures.
11. Support patient satisfaction and service improvement initiatives.
12. Ensure patient confidentiality and compliance with hospital policies.

Qualifications and Requirements

• High school diploma, bachelor’s degree, or relevant qualification in Healthcare Administration, Business Administration, or a related field.
• Previous experience in hospital reception, patient services, or customer service is preferred.
• Good knowledge of patient registration and appointment scheduling procedures.
• Basic understanding of healthcare insurance processes.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency in computer applications and hospital information systems.
• Ability to work effectively in a busy healthcare environment.

Interested candidates can apply now!