Job Description

We are looking for a motivated Telesales Agent to join our Contact Center team and support members in Egypt with healthcare plan information, pre-authorizations, and customer inquiries.

🔹 Key Responsibilities:

• Handle inbound calls and email inquiries professionally

• Provide members and healthcare providers with benefit and coverage details

• Process medical pre-authorizations (if covered)

• Advise on co-payments and network providers

• Recommend suitable plans to prospective members

• Record call details and update CRM accurately

• Handle complaints and follow up on complex cases

🔹 Requirements:

• Bachelor’s degree in Business Administration or equivalent

• Fresh Grads or 2 years of experience in telesales or call center operations

• Medical or insurance background is preferred

• Strong communication skills and customer-focused mindset

• Ability to work in a fast-paced environment

If you’re driven, service-oriented, and ready to grow within a leading healthcare organization, we’d love to hear from you.