Job Description

Hiring: Service Manager – Medical Devices

We are seeking an experienced Service Manager to lead the technical service and maintenance function for our Medical Devices business within a leading healthcare distribution organization.
Key Responsibilities
Lead day-to-day service operations and field service activities.
Manage installation, preventive maintenance, and corrective maintenance of medical devices.
Ensure timely response and resolution of customer service requests and technical issues.
Coordinate with Sales, Regulatory, Quality, Supply Chain, and Finance teams to support business objectives.
Monitor service KPIs, service contracts, spare parts availability, and customer satisfaction levels.
Lead, develop, and coach service engineers and technical support teams.
Ensure compliance with manufacturer requirements, quality standards, and Saudi regulatory requirements.
Requirements
Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Medical Engineering, or a related field.
8+ years of experience in medical device service, technical support, or healthcare engineering.
Minimum 3 years of experience in a leadership or management role.
Strong knowledge of medical device maintenance, troubleshooting, and service contract management.
Experience managing field service teams and customer relationships.
Strong understanding of the Saudi healthcare market and hospital environment.
Experience with ERP systems, service management tools, and performance reporting.
Excellent leadership, communication, and problem-solving skills.