Service Advisor

Job Description

What you will do:

• Ask questions and record customer concerns and complaints
• Empathize and clarify customer requests
• Check workshop situation and promise delivery time
• Check and ensure accordance of invoice and work performed
• Inform customer after work completion and agree on pick up time
• Clear explanation of the job done and invoice and guide to the cashier
• Promotion of value added services
• Resolution of customer concerns at the earliest time to ensure satisfaction

Required skills to be successful:

• Customer service 
• Upselling skills
• Excellent communication
• Problem solving