Job Description

Quality management system (ISO 9001):

• Maintain, implement and continually improve the project’s quality management system in line with ISO 9001 and company policy.
• Develop, review and control quality procedures, work instructions, forms and records for pest control operations.
• Ensure document control and records management meet contract and certification requirements.
• Monitor service quality KPIs and SLAs defined in the SEHA contract.

Audits and inspections:

• Plan and conduct internal audits of project operations, and lead preparation for external certification and client audits.
• Carry out routine site inspections at SEHA facilities to verify service quality, treatment records and pest activity monitoring.
• Raise non-conformances, track corrective and preventive actions (CAPA) and verify their closure.

Business continuity management (ISO 22301):

• Implement and maintain the project’s business continuity plan in line with ISO 22301.
• Conduct business impact analyses and risk assessments for critical pest control services.
• Coordinate business continuity exercises and drills, and update plans based on lessons learned.

Compliance and client management:

• Ensure services comply with SEHA requirements, Abu Dhabi municipality and health-sector regulations, and environmental standards.
• Verify that pesticide use, storage, labelling and disposal follow approved procedures and safety data sheets.
• Act as the quality point of contact for SEHA, handling client complaints, investigations and quality-related correspondence.

Reporting and improvement:

• Prepare monthly quality and performance reports for management and the client.
• Analyse audit findings, complaints and KPI trends to identify root causes and drive improvements.
• Facilitate management review meetings and track agreed actions.

Training and awareness:

• Deliver quality, BCM and procedural awareness training to project staff and technicians.
• Promote a culture of quality, compliance and continuous improvement across the project team.

Experience and qualification

• Education: Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
• Experience: Minimum of 8 years of relevant work experience in the environmental services industry.
• Management experience: Minimum of 2 years of experience as a Quality Manager.