Job Description

Job Requisition ID: 172910

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

About The Role

Are you passionate about delivering exceptional patient experiences?

HealthHub Clinics is seeking a dynamic and empathetic Patient Relations Supervisor to lead our front office team in South Dubai.

In this pivotal role, you will oversee the daily operations of Patient Relations Executives (PREs), ensuring service excellence and supporting the Unit In-Charge in all aspects of patient-facing functions.

Key Responsibilities

• Supervise and Coordinate: Oversee the performance and daily functions of the Patient Relations team, ensuring high standards and addressing any concerns with management.
• Service Excellence: Act as the floor supervisor, providing hands-on support to ensure effective, timely, and compassionate patient interactions.
• Patient Feedback: Empower the team to collect and analyze patient satisfaction surveys, delivering actionable insights to management.
• Operational Efficiency: Organize departmental projects and tasks based on patient and clinic needs, ensuring optimal workflow and time management.
• Reporting: Produce and analyze statistics and dashboard reports for management review.
• Staffing & Development: Draft monthly rosters, assess staffing plans, and identify training needs to support team growth and professional administration.
• Innovation: Support the implementation of new technologies and tools to enhance patient experience and service delivery.
  

Qualifications & Experience

• Education: Bachelor’s degree required; a qualification in business administration or management is desirable.
• Experience:
• Essential: Previous experience in patient care within a hospital or clinic setting.
• Significant experience managing a team of administrators, with a strong background in customer care and booking administration.
• Skills:
• Strong leadership and supervisory abilities
• Excellent written and verbal communication
• Operational and critical thinking
• Conflict and complaint management
• Multitasking and process review
• Advanced IT proficiency
• Proven analytical and decision-making skills
• Empathetic, diplomatic, and patient-centered approach

Why Join Us?

At HealthHub Clinics, you’ll be part of a forward-thinking team dedicated to making a difference in patient care.

We offer a supportive environment, opportunities for professional growth, and the chance to shape the patient experience in one of Dubai’s leading healthcare networks

About Al-Futtaim Healthcare

We Hear Your Ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than 20 clinics in Dubai with over 25 specialties offering the right combination of advanced diagnostics, proven medical expertise and specialised services.

What gives our clinics an edge is that as a part of the Al-Futtaim Group, you can expect world-class quality standards, with access to the best medical services and facilities within a healing environment. It’s a new way of healthcare that’s designed to meet a patient’s needs with a complete range of smart healthcare solutions. As testimony to this, only recently, we’ve earned a rare milestone of being the only primary healthcare network in the UAE to receive the Gold Seal by a reputed international body: Accreditation Canada.

As trusted partners to health, we at HealthHub Clinics adopt evidence-based learning that enables us to listen to our patients more carefully. It helps us in treating the cause and not just the symptoms, while applying global best practices to ensure quality of care for every family member. Most of all, we adopt a patient-centric approach to healthcare that is reflected in the promise of our core belief: “We Hear You.”