Patient Experience Officer

Job Description

Job Description:

• Welcomes patients and visitors by greeting them warmly and smiling (Welcoming Script)
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
• Booking appointments
• Re-scheduling appointments
• Cancelling appointments
• Registering new patients
• Keeps patient appointments on schedule by updating the system of patient’s arrival; reviewing service delivery compared to schedule; reminding doctors/nurses of service delays.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Check the validity of insurance cards for every visit
• Reporting of all complaints
• Full respect to our doctors, greeting them warmly and have a good relationship
• Ensure managing Productivity with High Quality of Saving all required data during Registration process and logging all registration issues on a daily basis in order to improve

Education & Experience:

• Education: Diploma or any qualification degree
• Experience Fields: Customer Service, Receptionist, ability to communicate clearly, read and write effectively; in English and Arabic. Multi-tasking, Flexibility, Telephone Skills, Time Management, Organization, Attention to Detail, Scheduling
• Year of experience: Experience in customer service, contact center, call center or customer care position