Patient Experience Executive
Job Description
Responsibilities
| Specific Responsibilities for this Role |
| Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.Provide hospital information and answer patient queries.Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services. Ensure patients have an overall good patient experienceLiaison between departments when requiredManage the reception and waiting areas.Handles telephone enquiries and directs queries accordingly |
Qualifications
| Minimum Qualification & Experiences |
| Preferably a college graduate in any discipline Responsibilities Specific Responsibilities for this Role Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions. Provide hospital information and answer patient queries. Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services. Ensure patients have an overall good patient experience Liaison between departments when required Manage the reception and waiting areas. Handles telephone enquiries and directs queries accordingly |
