Job Description

Job Overview:

We are seeking a highly motivated and experienced Patient Coordinator with previous healthcare sales experience. Your primary goal will be to promote and sell our healthcare programs (i.e. products and services) while ensuring that our solutions meet the needs of our patients and contribute to the overall success of the company.

Key Responsibilities:

Healthcare Program Sales:

• Conducting phone calls to prospective patients to explain and sell programs offered by our organization
• Written communication through online communication tools (Whatsapp/ Meta Channels/ E-mail) to address inquiries from prospective patients
• Utilizing CRM software to effectively manage and stage incoming leads from marketing campaigns
• Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes
• Cross-selling products for existing patients in line with related service offerings
• Identifying and pursuing new sales and potential opportunities
  

Patient Coordination:

• Utilizing EMR systems to scheduling appointments for patients to ensure a smooth patient experience
• Facilitating efficient patient flow by maintaining clear communication with both patients and clinical staff
• Coordinating with relevant internal teams to manage remote visits for service delivery (blood tests, medication deliveries)
• Monitoring patient adherence to follow-up visits as per enrolled program to enhance treatment continuity
• Ensuring all program milestones and service provision logs are documented accurately and promptly
  

Client relationship management:

• Using a personalized approach to build trust and rapport between the patient and coordinator
• Providing personalized service and support to Clients, i.e. Patients
• Collaborating with internal teams to ensure Client satisfaction
  

Product Knowledge and Promotion:

• Keeping up to date with industry trends and developments
• Gain in-depth knowledge of the company’s healthcare products and services
• Conduct product demonstrations, presentations, and training sessions for interested parties
  

Requirements

• Excellent written and verbal communication in English (native like)
• Bachelor’s degree in healthcare administration or business
• Minimum 3-4 year experience in healthcare sales or a related field in the UAE
• A proven track record of successful client relationships management
• Strong communication, interpersonal, and problem-solving skills
• Ability to work weekend shifts, i.e. Saturday & Sunday and public holidays
• Friendly and adaptable attitude