Job Description

Key Responsibilities

• Welcome, assist, and guide patients and visitors throughout the hospital and clinic.
• Schedule appointments and support patient registrations accurately and efficiently.
• Answer patient enquiries via telephone, email, and in person in a professional and courteous manner.
• Ensure patient information and documentation are processed accurately and confidentially.
• Support insurance verification and approval processes.
• Collect payments and maintain accurate financial records in line with organizational procedures.
• Coordinate patient appointments, discharge documentation, and daily administrative activities.
• Maintain high standards of customer service, confidentiality, and patient satisfaction.
• Utilize hospital systems, including scheduling and registration platforms, to support daily operations.
• Collaborate effectively with clinical and non-clinical teams to ensure a seamless patient experience.

Requirements

Education

• Bachelor’s degree preferred.

Experience

• Minimum of 2 years’ experience in a similar administrative, receptionist, customer service, or patient-facing role.
• Experience within a healthcare, hospital, clinic, or medical setting is preferred.

Skills & Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Knowledge of medical terminology is an advantage.
• Experience with appointment scheduling, patient registration, and front-office operations.
• Basic understanding of insurance and billing processes is desirable.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong attention to detail and accuracy.
• Ability to multitask and work effectively in a busy environment.
• Professional, adaptable, and highly organized.
• Ability to maintain strict confidentiality and comply with data protection requirements.