Job Description

Housekeeping Supervisor – Healthcare experience

The Housekeeping Supervisor is responsible for supervising and coordinating the daily activities of the housekeeping team to ensure the hospital is clean, safe, and well-maintained in accordance with King’s College Hospital’s health, safety, environmental, and quality standards, policies, and procedures.

The supervisor works closely with the housekeeping staff to maintain full compliance across all hospital areas—including inpatient units, outpatient clinics, public areas, support departments, and the Operating Theatre—ensuring that all cleaning and maintenance activities meet the required health, safety, environmental, and quality expectations and are carried out efficiently and in line with hospital protocols.

Key Accountabilities:

Health, Safety, Environment And Quality

• Adheres to all health, safety, environmental, and quality standards, policies, and procedures of King’s College Hospital.
• Ensures the housekeeping team operates in a safe and efficient manner at all times.
• Ensures compliance with all cleaning, sanitation, infection control, and hygiene standards and protocols.
• Ensures safe manual handling and proper use of chemicals.
• Ensures uniforms are clean and personal hygiene standards are maintained across the team.
• Is familiar with all emergency codes and knows the required actions during emergencies.
• Identifies hazards and reports all hazards and incidents immediately.

Housekeeping Operations And Responsibilities

• Manages and supervises the daily cleaning operations of the outsourced housekeeping team.
• Ensuring contractor compliance with hospital standards, SLA terms and KPI requirements.
• Plans, coordinates, and performs a range of cleaning activities to ensure the hospital remains clean and safe, including disinfection and sanitisation of patient rooms, clinical areas, and medical equipment where applicable.
• Trains, supports, and motivates the outsourced housekeeping team to ensure effective and efficient performance.
• Develops and implements daily, weekly, and monthly cleaning schedules and work plans.
• Reviewing outsourced team’s daily checklists, log sheet and activity reports.
• Monitors inventory of cleaning materials, chemicals, and supplies to ensure availability and validity (i.e., within “best before” or “use by” dates).

Customer Service And Satisfaction

• Ensures prompt, efficient, and courteous service at all times.
• Ensures team members maintain high levels of personal presentation and provide professional, friendly, and respectful service.
• Attends to customer complaints promptly and professionally, providing feedback and escalating to the Line Manager where required.

Education& Qualification

• High School Certificate (or equivalent)
• Certificate in Infection Control Training is preferred
• Certificate in Health and Safety Training is preferred
• Certificate in Environmental Hygiene Training is preferred

Experience

• Must have a related experience as a Supervisor in healthcare sector
• Must have at least 5 years experience in Housekeeping is preferred
• Previous experience in the Middle East is preferred

Requirements added by the job poster

• 5+ years of experience in Other