Job Description

Company Description New Age Clinic is a wellness and aesthetics clinic dedicated to helping individuals embrace their natural beauty, vitality, and confidence. The clinic offers a comprehensive range of services, including rejuvenating facials and advanced dermatology, to address diverse aesthetic and wellness needs. Using state-of-the-art technologies such as Cynosure, Deka, and Candela Gentle Max Pro, New Age Clinic focuses on delivering safe, effective treatments and exceptional results. The team is committed to personalized care, creating a supportive environment where clients feel valued and empowered. Innovation, professionalism, and holistic wellness are at the core of the clinic’s approach to patient care.

Role Description The Front Desk Staff role is a full-time, on-site position based at New Age Clinic in Al Ain. The individual in this role will greet clients, manage check-in and check-out procedures, schedule and confirm appointments, and respond to inquiries in person, over the phone, and via digital channels. Daily responsibilities include handling patient records, maintaining an organized reception area, processing payments, and coordinating with clinical staff to ensure smooth patient flow. The Front Desk Staff will support administrative tasks such as updating databases, preparing basic reports, and managing correspondence. This role requires a professional, welcoming presence and the ability to provide consistent, high-quality service in a fast-paced clinical environment.

Qualifications

• Candidates should possess strong customer service and communication skills to interact effectively and respectfully with diverse clients and team members.
• Candidates should possess phone etiquette and receptionist duties skills to manage calls, appointments, and front desk operations efficiently.
• Candidates should possess computer literacy skills to work with scheduling systems, electronic records, and common office software.
• Candidates should possess organizational and time management skills to handle multiple tasks, prioritize responsibilities, and maintain accurate documentation.
• Previous experience in a clinic, healthcare, hospitality, or similar front desk environment is preferred.
• Ability to maintain confidentiality, demonstrate professionalism, and adhere to clinic policies and procedures.
• Proficiency in English required; additional language skills are an advantage.