Job Description

Job Description:

• Providing a high level of customer service and professional communication skills
• Transferring the call to the required contact per the caller request
• Responding to patients calling with general queries
• Providing clear visibility to the organization by inserting all the data in system
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments
• Re-scheduling appointments
• Cancelling appointment
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints
• Calling back patient with outcome of complaint management
• Escalating complaints that can’t be resolved within standards set by the Clinic

Education & Experience:

• Education: Diploma or any qualification degree
• Experience Fields: customer Service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic
• Years of Experience : Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position